Privacy & Terms

We collect only what we need to fulfil your order and improve your experience. Nothing more.

• Name, email address, and shipping address when you place an order
• Payment information — processed securely via Shopify Payments; we never store card details
• Browsing behaviour on our site via cookies and analytics tools
• Communications you send us directly (email or support requests)

• To fulfil and ship your order
• To send order confirmations and shipping updates
• To improve our website and product experience
• To send marketing emails — only if you have explicitly opted in

We use cookies to make our website work and to understand how people use it.

• Essential — Required for the site and checkout to function. Cannot be disabled.
• Analytics — Help us understand traffic and page performance (Google Analytics).
• Marketing — Used by Meta Ads to show relevant advertising. Opt-out available.

You have rights over your personal data. We respond to all requests within 30 days.

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to erasure — the right to be forgotten
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

By accessing or purchasing from lumiereandco.com, you agree to these terms. They exist to protect both you and us — written clearly, without unnecessary legal weight.

• You are at least 18 years of age
• The information you provide is accurate and truthful
• You will not use our site for any unlawful purpose
• You will not reproduce or resell our products without written permission

All prices include applicable taxes where required by law. We reserve the right to modify pricing at any time.

• Orders are confirmed by email — confirmation constitutes acceptance
• We reserve the right to cancel orders due to pricing errors or stock issues
• Payment is charged at the time of order, not shipment
• We are not responsible for customs duties or import taxes on international orders
• Bundles are sold and fulfilled as a complete set — partial orders are not available

All content on lumiereandco.com — photography, copy, design, brand identity — is owned by Lumiere & Co. and protected by copyright.

• You may not reproduce, copy, or distribute our content without written permission
• You may share our content on social media with clear attribution to Lumiere & Co.
• Product images may not be used for commercial purposes without prior consent

Our full returns and exchanges policy is documented separately. The key commitments are:

• 30-day return window from date of delivery
• Full refund on all eligible returns — no deductions or restocking fees
• Bundles must be returned as a complete set
• Return postage is the customer's responsibility
• Manufacturing defects resolved at our cost — your consumer rights under local law are fully preserved

We take care in everything we make and sell. Our liability is limited to the value of the product purchased — we are not liable for indirect or consequential damages.

We may update these terms from time to time. Changes take effect immediately upon publication. Continued use of our site constitutes acceptance of any revised terms. The date at the top of this page reflects the most recent update.