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FAQ
FREQUENTLY ASKED QUESTIONS
DO YOU OFFER WHOLESALE?
Yes, please email us at info@lumiereandco.com
HOW CAN I INITIATE A RETURN?
To start a return or exchange, please visit our official Returns Portal:
👉 Returns Portal
This is our dedicated portal to initiate any returns.
HOW CAN I INITIATE AN EXCHANGE FOR AN ITEM?
We currently don’t offer direct exchanges. If you'd like a different item, size, or color, we kindly ask that you return the original item and place a new order.
To start your return, please visit our official Returns Portal:
👉 Returns Portal
The chatbot on this page will guide you through the process step-by-step.
DO YOU OFFER FREE SHIPPING?
Yes, we do offer free shipping for orders totaling $50 or more within the USA and UK. However, please note that free shipping is not extended to orders shipped to other countries.