RETURNS

We've crafted our bags and accessories to enhance your biking experience with their durability, spaciousness, and organization. We're confident that you'll love them, which is why we're offering you a 30-day trial period.

During this 30-day period, you can try out our bags to determine if they meet your needs. If for any reason, you're not satisfied with our products, simply return them within the 30-day period, and we'll refund your money. We want you to be completely satisfied with your purchase, and we stand behind the quality of our products.

Eligibility for a Full Refund:

• All original parts, including insert cards and packaging, must be included.

Exceptions to the 30-Day Trial:

• Damaged Items: No refunds will be issued for items showing signs of harsh riding abuse, such as excess dirt, submersion in water, or severe signs of torn material, rendering them unusable.
• Item Already Returned: Items can only be returned once per order.
• Bulk Purchases: The 30-day trial does not apply if you’ve ordered 10 or more individual items or purchased more than 10 items within six months. This policy applies to both individual and corporate customers.

Return Postage Cost:

Please note that buyers are responsible for the postage cost for all returns.

HOW DO I MAKE A RETURN?

Simply use the contact page on our website, and we'll be happy to assist you.

EXCHANGES

Exchanges are only possible for the same product style and are subject to availability, which cannot be guaranteed. The buyer is responsible for postage fees for returning the product to us and for shipping the exchanged product to them, unless the exchange is requested before the original product has been shipped.

CANCELLATION POLICY

We process orders quickly to ensure prompt shipment. Once your order has been shipped, it is considered final, and changes or cancellations cannot be accommodated.

QUALITY ASSURANCE

We understand the importance of receiving a product in perfect condition. Rest assured, we thoroughly inspect each item before shipping to ensure it meets our quality standards.

DAMAGED OR DEFECTIVE ITEMS

In the rare event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will work with you to address the issue and provide a satisfactory resolution.