Returns & Exchanges
We stand behind what we make. If something isn't right, we'll sort it — clearly and without friction.
Full refund on all orders within 30 days of delivery. No deductions, no restocking fees. Return postage is your responsibility — use a tracked service.
Email support@lumiereandco.com with your order number. We confirm within 24 hours.
Return in original packaging using a tracked service. Return postage is your cost.
Full amount processed within 5–7 business days of receiving your return.
Bundle rule. All three items must be returned together. We cannot process partial returns on individual items from a bundle order.
We don't offer direct exchanges. Return the full bundle within 30 days, receive your full refund, and place a new order in the correct size.
Return and repurchase — a cleaner process for both sides.
Bundles are priced and fulfilled as a complete set. All three items must be returned together.