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FAQ

FREQUENT QUESTIONS

DO YOU OFFER WHOLESALE?

Yes, please email us at info@lumiereandco.com

HOW CAN I INITIATE A RETURN?
  • We facilitate exchanges within the USA exclusively; all international orders are considered final.
  • To initiate a return or refund, please follow these simple steps:

Contact Us: You can initiate the return process by reaching out to us through our contact form on our website or by emailing us directly at info@lumiereandco.com. Please ensure to include the following details in your message:

  • Your full name.
  • Order ID number.
  • The specific item(s) you wish to return.
  • Reason for the return.

Condition of Return: It's important to note that we can only accept returns if the following conditions are met:

We strive to process returns and refunds promptly upon receiving the returned item(s) and verifying their condition.

HOW CAN I INITIATE AN EXCHANGE FOR AN ITEM?
  • We facilitate exchanges within the USA exclusively; all international orders are considered final.
  • To initiate an exchange, kindly reach out to us via our contact form or directly through email at info@lumiereandco.com. In your communication, please provide your name, order ID number, and specify the item you wish to exchange, along with the desired replacement.
  • It's essential to note that exchanges can only be processed if the item is returned in its original packaging, complete with all accompanying parts, and shows no signs of prior usage.
  • Additionally, the customer is responsible for covering the shipping costs associated with returning the current product to our warehouse and having the new product delivered to the designated shipping address.
DO YOU OFFER FREE SHIPPING?

Yes, we do offer free shipping for orders totaling $50 or more within the USA and UK. However, please note that free shipping is not extended to orders shipped to other countries.

WHEN WILL THE FALCON SADDLE BAG BE AVAILABLE IN COUNTRIES OUTSIDE THE USA?
  • UK and Europe - Black is available. Colors will be available in Fall 2024
  • Canada - Black will be available in June 2024. Colors will be available in Fall 2024
  • All other countries - TBA
WHEN WILL THE CAMERA STRAP BE AVAILABLE AGAIN?
  • USA - available now in Black and Beige
  • UK and Europe - Black is now available. Beige will be available in June 2024
  • All other countries - TBA